Introduction
The National Disability Insurance Scheme (NDIS) Citizens’ Jury Scorecard was an innovative project led by People With Disability Australia PWDA in collaboration with Max Hardy Consulting, and with the support of the National Disability Insurance Agency (NDIA) between September 2014 and May 2015.
The project involved Australian citizens who helped fund the NDIS and those who have direct knowledge of the scheme as a participant, to evaluate the staged roll out of the NDIS in six trial sites.
The aim of this project was to ensure that the voice of people with disability informed the ongoing implementation and cultural change needed for the reform of the Australian disability service system via the NDIS.
The citizens’ jury process is recognised globally as an effective engagement mechanism, which not only involves experts with key knowledge and experience but also the wider community in a participatory process of deliberation and feedback. – p.5
Twelve Australians, including people with disability were randomly selected to serve as nonspecialist jurors on this unique citizens’ jury. Representing a microcosm of the Australian public, they were charged with the role of determining to what extent the NDIS is ‘on track’ to achieve its stated vision and aspirations to:
- establish a new way of providing community linkages and individualised support for people with permanent and significant disability, their families and carers;
- improve the quality of life of people with disability, their families and carers; and
- increase their economic and social participation with improved care and support services.
Read the Scorecard
The Citizens ’Jury Scorecard presents the findings of the jury including a series of recommendations aimed at enhancing the future roll out of the NDIS. It has been compiled by the 12-member jury, with the assistance of the citizens’ jury facilitators Max Hardy Consulting following the three and a half day ‘trial’ held in Sydney from 17 – 20 February 2015.
Jurors are provided with insights, stories, evidence and data from a variety of sources. They have the opportunity to scrutinise that information, and then to deliberate together to form a view…Using a combination of group deliberation processes to form consensus, and processes which reviewed and rated the evidence against the key assessment questions, the jury were guided to look for consistencies and inconsistencies before drawing conclusions and making a series of recommendations. – p.9
- Download a PDF version of the Scorecard.
- View a Word version of the Scorecard.
- Download a text only Word version of the Scorecard.
Watch Video
One of the key aims of the NDIS Citizens’ Jury Scorecard project was to ensure the ongoing educational value of this unique project and its methodology, to enhance transparency of the processes undertaken as well as to establish a means to broadcast the outcomes of the Citizens’ Jury scorecard verdict.
The consultancy Think Films was contracted to film the Citizens’ Jury process. The result was a film that told the story of the Citizens’ Jury and its interactions with participants of the NDIS, adding deeply personal and qualitative elements to understanding the process and how the scorecard was finalised by the jurors.