Introduction
As campaigners and organisers, we know stories of lived experience are powerful, and we’re eager to involve the community in our storytelling. But how do we do this meaningfully and with care?
This resource includes tips, tools and workshop presentation slides from a workshop session for digital storytellers and organisers working with affected communities.
The workshop was led by Zenaida Beatson and Kristin Gillies from For Purpose, a social enterprise from Aotearoa. They shared a framework and lessons on ethical storytelling with community including case studies from campaigns in Australia and New Zealand.
This workshop was hosted at a conference by Australian Progress called FWD+Organise 2024 and was held in Naarm/Melbourne.
Below are some tips and tools from their workshop session, which included a co-designed session with the workshop participants. You can access the presenters and co-design workshop slides below.
Storytelling is an active process. It helps us build relationships, which are the building blocks of community building.
Tips and Tools
Storytelling and Co-design
Co-design is designing with, not for. Co-design brings together lived experience, lived expertise and professional experience to learn from each other and make things better – by design. – K.A. McKercher
Storytelling:
- offers a vision of what can be…generating possibility by articulating the change we want to see in the world.
- supports sensemaking, both on an individual level and collectively. The process of creating a story helps us make sense of our own experiences. It helps us to zoom in, feel through and articulate aspects of an issue.
- can build a collective understanding of experiences.
- helps us to develop relationships and helps build relationships more widely in that it enables us to tell people who we are.
- builds collective identity. It can give us something to believe in, identify with and unite under.
One of the key functions of Storytelling is to co- construct our reality, we can come together and say “here’s what we’re experiencing and here’s why we must act”, so storytelling is really important for us to build understanding and empathy and develop a shared picture of what is going on and why we need to take action. – Kristin Gilles
Storytelling that draws upon co-design principles:
- invites people with lived experience into the creative process
- is collaborative and participatory
- seeks to recognise and share power
If you would like to learn more about co-design principles and processes, read more here.
Centering Lived Experience
Any campaign that shares the stories of those with lived experience and advocates for impacted communities requires a high degree of care, sensitivity, and awareness.
What you can do:
- Explain your Processes
When you’re working with Community or user-generated content in particular, it can be really useful to create templates and guidelines so that people understand what the process is going to be. - Create Safe Ways to Participate
Make it easy for people to participate so that they kind of understand how their stories are going to be used and give them some guidelines or frameworks that make it easy for them so they don’t have to spend a lot of time or energy thinking about how they can contribute. For example, see this resource – Transformation Ethical Storytelling (T.E.S.T) – by Our Race. It is a framework developed by Australian storytelling and anti-racism group Our Race to create safer spaces for Story Holders to create and share stories on their own terms. The framework was developed to address the issue of organisations and institutions (Story Caretakers) using stories in ways that might be detrimental to Story Holders. - Provide Options
Give people options so that there are different levels of participation; that way they can participate in the way that feels right for them. It’s not necessarily a one-size-fits-all thing. - Make it With Them
The goal is not storytelling about them but storytelling preferably by them or with them. Let people speak for themselves. - Ownership
Do the storytellers have ownership of their own stories? Do they have a say about how it is used and stored? - Grow their Power
Consider the role of story holders, those with lived experience, those most able to change the narrative, to garner understanding and support, to inspire others to take action – how do we grow their power beyond sharing their stories? See worksheet below.
Practice Safety and Sensitivity
We can practice safety and sensitivity by making sure we:
- Check our biases each time we hear stories.
- Stop, pause, reflect.
- Come with an open mind, without preconceived ideas of what you want to hear.
- Allow sufficient time, don’t rush. Be transparent with your intent. Have a clarity of purpose and share it with storyteller. Be clear about how the story is used, what happens on the story platform after the story is shared, and communicate potential risks. Be prepared and trained to respond to trauma.
- Have safety processes around trauma and harm
- Have therapy available
- Check with the storyteller prior if there are topics to avoid.
- Find or create a space where the storyteller can share their story, which feels safe to them.
- Prep third party story hearers. ie journalists or allied organisations.
- Care for people after their story is told –
- Have a debrief, follow up after storytelling
- provide ongoing support after the story is shared in the world
- have a process of managing aftermath
- Consider de-identifying storytellers (for example by using illustration and animation) to protect their identities of this will provide more safety.
Consent
- Seek free, prior, ongoing informed consent.
- Give the storyteller the ability to withdraw at any stage.
- Make it easy for them to give permission to stop the process.
- Have a process in place for them to quickly withdraw.
- Include in your consent terms that the storyteller gives permission for their story to be used in a specific context and format, and if the story is adapted their permission is automatically revoked.
- Co-design consent and informed consent.
Power and Decision Making
- Full control is with the storyteller. They control their narrative and share what they want to share.
- Work to lower barriers to storytelling. For example, storytellers may encounter tech barriers, or privacy or security concerns when developing user/ community generated content.
- Understand what power dynamics are at play with funding bodies.
- Recognise contribution by remunerating collaborators. Pay storytellers and/or employ lived experience researchers.
- If you interview in the story development process, share interview questions with the storyteller in advance
- Find what medium works for people. Not everyone wants to be filmed.
See the Power and Positionality in Advocacy Campaigns Worksheet (PDF) created by For Purpose to help sense check how power is being expressed within your campaign by looking at the relationship between storytelling and decision-making.
Whose stories need to be heard in this campaign? Do the people whose stories need to be heard have agency as storytellers?
If you are not a storyteller, what is your role? Are you:
● Supporting and uplifting
● Collaborating and co-creating
● Or… are you taking up power and space?

1. Map ALL of the stakeholders that may be touched by the campaign and the social issue it aims to address.
2. Identify those who have lived experience of the issue and/or are directly impacted by the outcomes of the campaign.
3. Have people you have identified with lived experience (whose stories will be shared) been involved in shaping the campaign strategy and making decisions?
- If not, is it because there are barriers to participating in campaign decision-making?
- Is there a possibility that you are a barrier?
- What are the barriers to participation in the campaign – digital, social, physical, and financial?
- What can you do to remove the barriers?
4. Reflect on the way you might invite people to participate in the campaign using these guiding questions:
- Who decided who will be included?
- How will different people be invited to participate?
- How might the nature of the invitation affect their feelings of inclusion?
5. For each person or community make notes on how you will address access, decision-making ability, invitations, and recognition.
!!! If sufficient power for decision-making doesn’t sit with people with lived/living experience/expertise how will you remedy this? Should you be involved in this campaign at all or should you distribute your space and resources as an ally?
Watch Video
To learn more watch this video, Storytelling with Community by For Purpose, (especially from 22:00 mins).
Other Frameworks and Tools
- The Power Cube Framework
Designers often have more power than we may recognise, and we occupy roles that enable us to act within and between systems as influencers, mobilisers and connectors. Explore the Powercube conceptual framework for understanding levels, spaces, forms and expressions of power and how they interrelate. By analysing how power is expressed across these multiple dimensions, we can gain a deeper understanding of how we might act to bring about change. - Manawa Ora Tikanga for Lived Experienced Storytellers
This is a Tikanga tool for lived experience storytellers developed by Mind & Body (Emerge Aotearoa and Mahitahi Trust with lived experience storytellers. This tool is an excellent model for co-creating a process for storytelling with community, and it offers some useful prompts for examining the purpose, intent and desired impacts of the storytelling. - Storytelling for Systems Change
This is a report by the Centre for Public Impact that offers some useful insights into storytelling with community, and contains some great examples of change-focused storytelling.
See Full Workshop Slides


Explore Further
- Self-Care for Storytellers (or, Your Story Is Yours) Broke Project
- Empowering & Supporting Storytellers: Tools for NGOs & Advocates
- Arnstein’s Ladder of Participation
- Emma Blomkamp’s Principles of Co-design and Shades of Co-design
- The Power of Story: The Story of Self, Us and Now, Marshall Ganz
- Storytelling for Systems Change by Centre for Public Impact
- Transformational Ethical Story Telling by Our Race
- Beyond Sticky Notes, K.A. McKercher
- Take the Co-design Quick Test, K.A. McKercher
- Storyteller Protection Policy, This is Aotearoa
- For Purpose
- Community-led Design Wiki
- Commons Librarians’ Recommended Resources for FWD+Organise 2024
- Other resources from FWD+Organise 2024