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Cyclone Warning: A Training Guide for Solving Problems
This is a training process guide to explore different approaches to solving community problems, investigate how different problems require different approaches to change to solve them, clarify the differences between community organising, community development, advocacy and service delivery.
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De-escalate, Manage and Transform Conflict
Many conflicts get worse than they actually need to be because the participants lose control of themselves and retreat into self-reinforcing patterns of attack and counterattack. Here are some suggestions, drawn from the literature of conflict resolution and psychotherapy, that can be used to de-escalate conflicts.
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How to Manage a Social Media Crisis
From time to time, you may need to respond to a difficult situation on your organisation’s social media networks. Keep this crisis checklist on hand to ensure that you can deal with any problems that arise quickly and effectively.
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