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De-escalate, Manage and Transform Conflict
Here are some suggestions, drawn from the literature of conflict resolution and psychotherapy, that can be used to de-escalate conflicts.
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Giving and Receiving Feedback
‘Feedback’ is a communication to a person or a group which gives that person information about how they affect others. It is important to be able to give feedback in such a way that people can hear it, take it in, evaluate it, and change behaviour which affects their relationship with others.
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Active Listening
Active listening is a fundamental skill for peacebuilding and social change. It is more than hearing, it involves processing what has been heard and skilfully selecting a response. Active listening serves to encourage the person to tell more and most importantly, communicates to the person that you are interested and listening.
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Nonviolence
An excerpt about nonviolence from the Nonviolent Community Safety and Peacekeeping Trainers’ Manual by Pt’chang.
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3 Strategies For Peace: Peacekeeping, Peacemaking & Peacebuilding
Learn about the three major approaches to peace identified by Johan Gultung: peacekeeping, peacemaking, peacebuilding.
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