Tag

Safety education

A city scene at night. There are bright lights and people walking with their features blurred. Arrows are painted on the road, pointing downwards.

De-escalate, Manage and Transform Conflict

Many conflicts get worse than they actually need to be because the participants lose control of themselves and retreat into self-reinforcing patterns of attack and counterattack. Here are some suggestions, drawn from the literature of conflict resolution and psychotherapy, that can be used to de-escalate conflicts.

A genderqueer person sitting on a therapist's couch, listening

Active Listening

Active listening is a fundamental skill for peacebuilding and social change. It is more than hearing, it involves processing what has been heard and skilfully selecting a response. Active listening serves to encourage the person to tell more and most importantly, communicates to the person that you are interested and listening.

Pin It on Pinterest