Active listening is a fundamental skill for peacebuilding and social change. It is more than hearing, it involves processing what has been heard and skilfully selecting a response. Active listening serves to encourage the person to tell more and most importantly, communicates to the person that you are interested and listening.
What does it take to build a civil society coalition with the power to shift a city? This interview with Amanda Tattersall, Founder and Coalition Director of the Sydney Alliance, gives some good clues.